Dec 4, 2018
Quick Note: A lot of current and future venue owners have asked me when The Venue Academy will open again!
The answer is, in 2019! If you missed the 2018 program and definitely want to be the first to know when it opens again, get on the Waitlist here. Lindsay Lucas and I will both be offering bonuses again as well :)
In today's Tip Tuesday episode I'm sharing my step by step formula for sending a client survey that yields VALUABLE feedback!
These are real-time results from the survey I just sent to our ideal clients here at Vista View Events, the wedding venue I own in Colorado.
I credit my survey success to Kim Wensel and her tactical client survey tips that she shared with us back in episode 116 (go listen if you haven't already!).
DM me on Instagram if you need help or encouragement on your own client survey!
Pro Tip: Sending a survey is GREAT but you know what's even better? Actually acting on the feedback your clients give you in the survey!
I'm not saying you need to cater to every client whim, particularly if it doesn't align with your business or values....but we can all improve & serve our clients better and it's important that we take their feedback seriously!