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She Creates Business

How do I get more clients in my wedding business? Should I start a wedding venue? What are the latest social media trends for marketing?

Have you ever found yourself Googling these questions late into the evening between wedding seasons?

Here's the great news my friend: YOU ARE NOT ALONE. All of us in the wedding industry share the same struggles, we all have stories AND the best part is......we all have solutions!

Every Tuesday & Thursday, She Creates Business, a Podcast for Wedding Pros interviews women entrepreneurs in the wedding industry just like you.

We share personal journeys, business building strategies, marketing tips and MORE. From wedding planners to florists, from venue owners to calligraphers and beyond, no topic is off limits.

Join us for community and conversation!

Connect with Kinsey:
@shecreatesbusiness
www.shecreatesbusinesspodcast.com

  1. All Episodes
  2. 124: How to Take Action on the Feedback from Your Client Survey

124: How to Take Action on the Feedback from Your Client Survey

Jan 1, 2019

Quick Updates:

 

If you want to be notified when The Venue Academy opens in 2019, get on the waitlist here.

 

The winner of the $200 Amazon Gift Card from the SCB 2018 Survey is Allison Davis! Congrats!

 

On to the Episode….

 

How to Take Action on Your Client Survey Feedback

 

Step One:

 

  • Export your survey data and put it in a format that is easy for you to read and understand
  • Dig into your data and make notes on trends you see, multiple clients with the same feedback, etc.

 

Step Two:

 

  • Now that you have your trends separated into categories, put each trend you see into one of three “buckets”
    • Bucket #1: Feedback you can, will and want to take action on before next season.
    • Bucket #2: Feedback you’re NOT going to take action on at all (or ever).
    • Bucket #3: Feedback that requires more analysis or isn’t a priority for the next season.

 

Step Three:

 

  • TAKE ACTION ON BUCKET #1 AND IMPLEMENT THOSE CHANGES/UPDATES/ETC.

 

Examples of Bucket #1 Items you might have:

 

  • updating your contracts
  • updating your Dubsado or Honeybook workflows
  • adding more client education to your onboarding process
  • implementing more automation in your business like an online scheduling system such as Acuity Scheduling

 

See you back here for Episode 125 where I’ll kick off the first of four episodes in my Set Yourself Up for Success in 2019 Series!